Shipping policy

Last updated: August 11, 2026

Thank you for shopping with Montara Tees. We want to make the ordering and delivery process as clear as possible. Please review the information below before placing your order.

Order Processing

Most Montara Tees products are made to order.

Orders are typically processed and prepared for shipment within 1–3 business days. Business days do not include weekends or U.S. federal holidays.

During high-volume periods or major holidays, processing times may be slightly longer.

Shipping Time

After your order has been processed, estimated standard delivery within the United States is typically 3–5 business days.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to carrier operations, severe weather, holidays, incorrect addresses, or other circumstances outside our control.

Shipping Cost

We currently offer free standard shipping on all orders.

Any available shipping options and applicable charges will be displayed at checkout before payment is completed.

Where Orders Are Shipped From

Our products are produced and fulfilled through our trusted production partners in the United States.

Depending on the product and order availability, fulfillment locations may vary.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow some time for the shipping carrier to update tracking information after the label is created.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your address, please contact us as soon as possible. We will do our best to assist you before the order enters production or ships, but we cannot guarantee that changes can be made after processing has begun.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your tracking information shows unusual delays or you believe your package may be lost, please contact us so we can help investigate the shipment.

A package will not automatically be considered lost simply because it is delayed. We may need to allow the shipping carrier reasonable time to complete its investigation.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the item and the problem

Once the issue is reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund.

Please do not send an item back without contacting us first, as returns sent without prior authorization may not be accepted.

Returns and Exchanges

Because most of our products are made to order specifically after an order is placed, we generally do not accept returns or exchanges for:

  • Selecting the wrong size
  • Change of mind
  • Buyer’s remorse
  • Preference regarding color, fit, or style
  • Accidental orders

Please review the product description and size information carefully before completing your purchase.

For damaged, defective, or incorrect items, please see our Refund Policy for full details.

Contact Us

If you have questions about your shipment or order, please contact us through the contact information provided on our website.

Montara Tees
Operated by Elizabeth Studio LLC