Refund policy

Last updated: August 11, 2026

At Montara Tees, most of our products are made to order. Because each item is produced after an order is placed, our return and refund policy differs from that of retailers selling pre-stocked inventory.

Please review this policy carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during delivery
  • Defective
  • Misprinted
  • Incorrect in size, color, or design due to our fulfillment error
  • Different from the item you ordered

please contact us within 30 days of delivery.

To help us resolve the issue, please provide:

  • Your order number
  • A clear description of the problem
  • Clear photos showing the entire item
  • Close-up photos showing the defect or incorrect product, when applicable

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

Returns for Change of Mind

Because our products are generally made to order, we do not accept returns or exchanges for buyer preference or ordering mistakes, including:

  • Ordering the wrong size
  • Changing your mind after receiving the item
  • Buyer’s remorse
  • Choosing the wrong color
  • Preference regarding fit or style
  • Accidental purchases

Customers are encouraged to review product descriptions, available colors, and size information carefully before placing an order.

Size Issues

We provide size information on our product pages to help customers select the appropriate size.

We cannot provide a refund or replacement when the correct size was produced and delivered according to the size selected by the customer.

However, if you ordered one size and received a different size due to an error on our part, please contact us within 30 days of delivery, and we will assist you.

Order Cancellations and Changes

Because orders may enter production shortly after they are placed, cancellation or modification requests are not guaranteed.

If you need to change or cancel an order, please contact us as soon as possible.

If production has already started, we may no longer be able to cancel or modify the order.

Refunds

If your refund request is approved, the refund will be issued to your original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Processing times vary by financial institution.

Replacement Orders

For approved damaged, defective, misprinted, or incorrect items, we may offer a replacement at no additional product cost.

The appropriate resolution will depend on the specific circumstances of the order.

Return Shipping

Please do not return or mail an item to any address without contacting us first.

In many cases involving damaged, defective, or incorrect items, a physical return may not be necessary.

If a return is required, we will provide instructions after reviewing your request.

Items Not Eligible for Refund

Unless the item arrived damaged, defective, or incorrect due to our error, refunds are generally not available for:

  • Wrong size selected by the customer
  • Wrong color selected by the customer
  • Change of mind
  • Buyer’s remorse
  • Personal preference regarding fit or appearance
  • Accidental orders
  • Items damaged after delivery through misuse, improper care, or normal wear and tear

Contact Us

If you have any questions about a refund, replacement, or issue with your order, please contact us at:

Email: support@montaratees.com
Phone: +1 (812) 286-2621
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM

When contacting us about an order, please include your order number and, when applicable, clear photos showing the issue so we can assist you as quickly as possible.

Montara Tees
Operated by Elizabeth Studio LLC