Shipping & Returns Policy

The Montara Promise

At Montara, we believe shopping online should be simple and worry-free.

Every order is made with care, and if there's ever a problem with your purchase, we're here to help. Our goal is to make sure you're happy with your experience from checkout to delivery.

If you have any questions, simply reach out to us at chiencongteam.store@outlook.com and our support team will be happy to assist.

Processing & Shipping

All Montara products are made to order and carefully crafted after your purchase.

Processing Time

  • 2–3 business days

  • Orders are processed Monday through Friday, excluding holidays

Shipping Time

  • United States: 3–5 business days after shipment

All orders are printed and shipped from Houston, Texas, USA.

Please note that processing and shipping times may be slightly longer during holidays, major promotions, and peak shopping seasons.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Need Your Order by a Specific Date?

If you're ordering for a birthday, holiday, family gathering, or special occasion, we recommend placing your order as early as possible.

If you have a deadline, feel free to contact us before placing your order and we'll do our best to help.

Returns & Replacements

Because our products are custom-made and printed on demand, we generally do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Buyer's remorse

  • Personal preferences

However, if your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product

If the issue is confirmed, we'll gladly send a replacement or issue a refund at no additional cost.

Lost Packages

If your tracking information shows unusual delays or your package appears lost in transit, please contact us and we'll work with the carrier to find the best solution.

Refunds

Approved refunds will be returned to your original payment method.

Depending on your bank or payment provider, refunds may take several business days to appear in your account.

Contact Us

Questions about your order?

📧 chiencongteam.store@outlook.com

We're committed to providing quality products, reliable service, and a shopping experience you'll feel good about.